Website Privacy Policy
MER Sales & Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
1. Information We Collect
We collect information only when you provide it directly to us through our website forms or when you contact us.
This may include:
- Name
- Phone number
- Email address
- Property address (for quotes)
- Details about your heating, cooling, or electrical needs
- Any other information you voluntarily submit
We do not create user accounts. We do not process online payments.
2. How We Use Your Information
We use the information you provide to:
- Respond to quote requests
- Schedule consultations or service calls
- Provide pricing and recommendations
- Communicate about your project
- Improve our services
We do not sell, rent, or trade your personal information.
3. How We Store and Protect Information
Information submitted through our website is transmitted securely and stored only as long as necessary to respond to your request or fulfill contractual obligations.
We take reasonable technical and administrative measures to protect personal information from unauthorized access, loss, misuse, or alteration.
However, no internet transmission can be guaranteed to be 100% secure.
4. Sharing of Information
We may share your information only when necessary to:
- Coordinate with licensed subcontractors or suppliers related to your project
- Comply with legal obligations
- Protect our legal rights
We do not share personal information for marketing by third parties.
5. Cookies and Analytics
Our website may use basic cookies or analytics tools to understand website usage and improve performance.
These tools collect general, non-identifying information such as:
- Pages visited
- Time spent on site
- Device type
You can disable cookies in your browser settings.
6. Third-Party Links
Our website may contain links to external sites (e.g., rebate programs or manufacturer pages). We are not responsible for the privacy practices of those sites.
7. Your Rights
If you have submitted personal information to us, you may request:
- Access to your information
- Correction of inaccurate information
- Deletion of your information (where legally permissible)
To make a request, contact us using the information below.